Trust, Safety & Reports

Report Issues, Safely

Report technical issues, security concerns, fraud, privacy requests, billing issues and legal matters across all UXCue products and client services.

Choose One

Select the category that best describes your report.

🛠 Technical Support

Bugs, errors, performance issues and unexpected behavior.

👤 Account Support

Login issues, access requests and account recovery.

💳 Billing Support

Invoices, subscriptions, refunds and payments.

💡 Feature Request

Suggest improvements and new capabilities.

🚨 Content Report

Report content that may violate policies.

🛡 Privacy Request

Personal data requests and privacy concerns.

🔒 Security Report

Security vulnerabilities and account compromise.

🚫 Fraud & Abuse

Impersonation, scams and misuse of services.

⚖ Legal Request

Legal notices, copyright and compliance matters.

How we look after you

1
Choose what to report

Select a request type and provide a support request subject.

2
Review Automated Email

Your email application will open with the support request details pre-filled.

3
Send the email

Send the email to submit your support request to the UXCue support team.

4
Receive Assistance

We will review your support request and respond using the email address provided.

💡
Language Support

English is currently the only supported language for support requests. Requests submitted in other languages cannot be processed.

⚠️
Do Not Edit Page Generated Support Request Data

The generated JSON data is processed automatically by our systems. Modified or incomplete data blocks will not be accepted as valid input for processing by the automated system.

Tell Us What Happened

If you're a client with us, it's your Castlestack login email
select from 'Report Types' above, if haven't yet

Check Status